Returns and Exchanges
Most orders are shipped within 2-3 days after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.
If you received a defective product, please refer to our limited product warranty.
Rules for All Our Products
We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from delivery date.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
– For online orders, shipping costs associated with the return of the product will not be covered by [email protected].
– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.
All products must be returned to Focosonu in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.
If you need to return or exchange for personal reasons, you will be responsible for the cost of return shipping fees in Focosonu sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Focosonu policies.
Procedure to Place a Return or Exchange
To place a return or exchange, reach out to Focosonu at [email protected]. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Focosonuwill not authorize the return or exchange. If you do not contact us first and you return the product without Focosonu express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, Focosonu will send you a pre-paid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Focosonu sole discretion based on the condition in which the item was received and any other terms of Focosonu policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at [email protected], and we will reply to you as soon as possible.
Late or Missing Refund
Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at [email protected]. We will get back to you within 1-2 business days.